What is Chatbot?

How it works

Modern chatbots range from simple rule-based bots that follow decision trees to AI-powered assistants that use large language models to understand and generate natural language. In a business context, chatbots commonly handle first-line customer support, qualify inbound leads by asking screening questions, schedule appointments, and provide instant answers from a knowledge base. Chatbots can be deployed on websites, WhatsApp, Slack, or other messaging platforms. The most effective chatbots hand off to a human agent when the conversation exceeds their capabilities.