Definition

What is Marketing Automation?

Marketing automation uses software to manage and automate marketing tasks like email campaigns, social media posting, lead nurturing, and audience segmentation at scale.

How it works

Marketing automation platforms (like Mailchimp, ActiveCampaign, or HubSpot Marketing Hub) let teams set up automated email sequences, score leads based on behavior, segment audiences dynamically, and trigger campaigns based on user actions. Beyond email, marketing automation can include automated social media scheduling, ad retargeting pixel management, and multi-channel campaign orchestration. The goal is to deliver the right message to the right person at the right time without manual effort.

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Last updated: March 2026